Frequently Asked Questions

Uptimely is a comprehensive uptime monitoring service that helps you track the availability and performance of your websites, APIs, and web services. We notify you instantly when your services go down, so you can fix issues before they impact your users.

Check intervals depend on your plan. Our Free plan runs checks every 5 minutes, while Professional and Enterprise plans support intervals from 1 minute to 5 minutes. You can customize the check frequency for each monitor individually.

We monitor from multiple global regions including North America, Europe, Asia, and Australia. Professional plans allow you to select specific regions, while Enterprise plans include all available regions for comprehensive global coverage.

Uptimely supports multiple notification channels:

• Email notifications (all plans)
• Slack integration (Starter and above)
• SMS notifications (Professional and Enterprise)
• Custom webhooks (Professional and Enterprise)
• PagerDuty, Discord, and Microsoft Teams integrations

Yes! Uptimely supports HTTP/HTTPS monitoring with custom headers, POST requests, and response validation. You can check status codes, response times, and even validate response content to ensure your APIs are working correctly.

Integrity monitoring detects when your website's content changes unexpectedly. This is useful for detecting defacements, unauthorized modifications, or deployment issues. When enabled, we'll alert you whenever the page content differs from what we expect.

Maintenance windows allow you to schedule planned downtime without triggering alerts. Simply set the start and end times for your maintenance period, and Uptimely will pause notifications for affected monitors during that window.

Yes! Our Free plan includes 3 monitors with 5-minute check intervals and email notifications. It's perfect for small projects or trying out Uptimely before upgrading to a paid plan.

Absolutely! You can upgrade or downgrade your plan at any time from your account settings. Changes take effect immediately, and billing is prorated for the remaining period.

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards. All payments are processed securely through our payment provider.

No, there are no setup fees or hidden charges. You only pay the monthly subscription fee for your chosen plan. You can start monitoring immediately after signing up.

No installation required! Uptimely is a fully cloud-based service. Simply add your website or API URL, and we'll start monitoring immediately. No agents, plugins, or code changes needed.

Yes! If you have IP restrictions in place, we can provide a list of our monitoring server IPs for whitelisting. Contact our support team to get the current IP ranges.

Yes! We provide a comprehensive REST API that allows you to manage monitors, retrieve check results, and access incident history programmatically. Full API documentation is available in our docs section.

We store check results for 30 days on the Free plan, 90 days on Starter, 180 days on Professional, and 365 days on Enterprise. Incident history is retained for the lifetime of your account on all plans.

All plans include email support with responses within 24-48 hours. Professional plans get priority support with faster response times. Enterprise customers receive premium support with dedicated assistance and optional Slack channel access.

Absolutely. We use industry-standard encryption (TLS 1.3) for all data in transit and encrypt sensitive data at rest. We're GDPR compliant and never share your data with third parties. Regular security audits ensure your monitoring data stays protected.

We guarantee 99.9% uptime for our monitoring infrastructure on Professional and Enterprise plans. If we fail to meet this SLA, you're eligible for service credits. Our monitoring servers are redundant and distributed globally to ensure reliability.